PRIVACY POLICY 

Your personal information

This privacy policy explains how we collect and process your personal data.  Personal data, or personal information, means any information about an individual from which that person can be identified. This includes information that you tell us, what we learn from you and the choices you make about the marketing you want us to send to you. This policy explains how we do this, what your rights are and how the law protects you.

We do not knowingly collect data relating to children.

Changes to data protection law

The law in relation to data protection changed on the 25 May 2018 when the General DataProtection Regulation came into force in the United Kingdom and across Europe.

This privacy policy was last updated on 13 April 2021. It tells you about most of your rights under the new law, but we may need to make changes to it in the future. Your use of our website and services/products will be subject to the most current version of this privacy policy posted on our website at the time of your use. We recommend that you check the website from time to time to inform yourself of any changes – we will notify you every time we make a change to this policy.  We may need to ask you to agree to the changes or refresh your consent to us using your personal information.

1. Who we are and how you can contact us

We are PieFactory trading as Ecobooth Limited.  Our registered office is at 36 FifthAvenue, Havant, Hampshire, PO9 2PL.

You can contact us by email at hello@wearepie.com.

Our representative for all queries in relation to this policy and your data protection rights is the Head of Marketing.

When we refer to our website, we mean our website at www.wearepie.com.

2. Where we collect your personal information from

We may collect personal information about you in the following ways:

Data you give to us:

• Data you give to us when you appoint us for a project
• When you talk to us on the phone
• When you use our website
• In emails or letters to us

Data we collect when you use our services:

• Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones, using cookies (please contact us for our cookie policy) and other internet tracking software

Data from third parties we work with:

• Social networks
• Public information sources, such as Companies House if you are a business

3. Data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity data – name, title

Contact data – company address, email address or telephone numbers

Financial data – Invoice details

Usage data –information about how you use our website, products and services

Marketing and communications data – your preferences in receiving marketing from us and our third parties and your communication preferences

We do not collect any special categories of personal data about you. This includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

4. How we use your personal information

Your privacy is protected by law.

We are only allowed to use personal information about you if we have a legal basis to do so, and we are required to tell you what that legal basis is. We have set out in the table below: the personal information which we collect from you, how we use it, and the legal ground on which we rely when we use the personal information.

Below you will find a list of how we use your personal information, the legal ground on which we rely when we use the personal information and the type of personal information that we collect from you.

How we use your personal information and our legal grounds for processing:

• To register you as a customer: Legal grounds are to fulfil our contract with you
• To process and deliver your project: Legal grounds are to fulfil our contract with you
• To manage payments: Legal grounds are to fulfil our contract with you
• To manage our relationship with you: Legitimate interest
• To make suggestions and recommendations to you about our goods and services that may be of interest to you: Legitimate interest

Below is the personal information we collect to fulfil the above:

• Identity data
• Contact data
• Financial data
• Marketing Communications data

5. Who we share your personal information with

We do not share your personal information with any external organisation or third party.

6. Failing to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

7. Third party links

Our website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.

8. Transferring your personal information outside the EEA

The EEA is theEuropean Economic Area, which consists of the EU Members States, Iceland,Liechtenstein and Norway. If we transfer your personal information outside theEEA we have to tell you.

We do not transfer your data outside of the EEA.

9. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (including the ICO) of a breach where we are legally required to do so.

10. How long do we keep your personal information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements, to respond to any questions or complaints from you, or for the establishment or defence of legal claims.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you would like to know more about the retention periods we apply to your personal data, please contact us at hello@wearepie.com

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. We will keep your personal information for as long as you are our customer.

11. Marketing

We may use your personal information to tell you about relevant goods and any upcoming offers.

We can only use your personal information to send you marketing messages if we have either your consent or a legitimate interest to do so.

You can ask us to stop sending you marketing messages at any time – you just need to contact us or use the opt-out links on any marketing message sent to you.

We will not share your personal data with any third party for its marketing purposes.

Where you opt out of receiving marketing messages from us, this will not apply to personal data provided to us as a result of purchasing our goods or services or any other transaction between you and us.

12. Your rights

You have certain rights which are set out in the law relating to your personal information. The most important rights are set out below.

Getting a copy of the information we hold

You can ask us for a copy of the personal information which we hold about you, by writing to us at hello@wearepie.com. This is known as a data subject access request.

You will not have to pay a fee to access your personal data, unless we believe that your request is clearly unfounded, repetitive or excessive. In such circumstances we can charge a reasonable fee or refuse to comply with your request.

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month and in that case we will notify you and keep you updated.

Telling us if information we hold is incorrect

You have the right to question any information we hold about you that you think is wrong or incomplete.  Please contact us at hello@wearepie.com if you want to do this and we will take reasonable steps to check its accuracy and, if necessary, correct it.

Telling us if you want us to stop using your personal information

You have the right to:

• object to our use of your personal information (known as the right to object); or
• ask us to delete the personal information (known as the right to erasure); or
• request the restriction of processing; or
• ask us to stop using it if there is no need for us to use it (known as the right to be forgotten).

There may be legal reasons why we need to keep or use your data, which we will tell you if you exercise one of the above rights.

Where we rely on our legitimate interest

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Withdrawing consent

You can withdraw your consent to us using your personal information at any time.  Please contact us at hello@wearepie.com if you want to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.

Request a transfer of data

You may ask us to transfer your personal information to a third party. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

13. Making a complaint

Please let us know if you are unhappy with how we have used your personal information by contacting us at hello@wearepie.com.

You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
‍